COVID-19 Update as at 17.03.20Published: Wednesday 17 March 2021
The Property Pool Plus Service and partner landlords are continuing to review our service provision and processes as the COVID-19 pandemic progresses and associated Government Guidance is updated. The information below provides an update on the impact of the virus at this time on key elements of the service:
Increased Service Demand
As a result of Covid we continue to experience a higher level of demand than normal. Please assist us by only contacting your Local Authority scheme administrator via one method so that we can deliver a high level of service to all our customers.
We continue to accept new applications which are to be made online. If you require assistance with submitting an application, please contact your Local Authority scheme administrator whose details can be found on our Contact Us page
If you need to update your application, you can do so online using your login reference and memorable date. If you have forgotten your login reference or memorable date you can retrieve these via the relevant links on the login page of the website. If you’re having trouble doing this please contact us
Arrangements for Direct Offers of Accommodation for Homeless Cases
Due to the impact of Covid a significant number of properties continue to be prioritised for homelessness assistance. Any properties not required will be allocated within usual PPP processes. It should also be noted that other housing solutions are being sought for homeless households in addition to Social Housing such as accommodation in the private rented sector. It is not anticipated that these arrangements will continue in the longer term and they will continue to be under regular review.
Weekly Property Advertising Cycle
We are continuing to run a weekly advertising cycle, however you will no doubt have noticed that the number of properties being advertised remain at a lower level than normal. Unfortunately, due to the continued impact and prevalence of the virus it is likely that the number of vacancies and service provision will continue to be impacted for a considerable time to come.
Property Offers and Viewings
Our partner landlords are continuing to review and amend their processes in line with social distancing requirements which will continue to impact on property turnaround times and arrangements for property viewings and signups. If you are matched to a property the individual landlords will provide you with information on approximate timescales when you will be able to occupy the property, therefore please direct any questions you have regarding the property to the individual landlords or visit the landlords websites for potential updates. Please visit the Registered Provider page of our website for links to partner landlord's own websites. PPP will be unable to advise you on specific information relating to individual properties.
We appreciate that the limited availability of accommodation is frustrating and disappointing however, this is outside our control and we can assure you that we are working towards resuming a normal level of service as quickly as possible.