Contact Us
To place your bids;
You can call 0300 777 3022. This supports multiple languages if English is not your first language.
Text to 07537 402 602 (Type your membership number [space] memorable date [space] property reference number (e.g. 1234567 01/01/1971 101). Text bids will be charged at your normal network rate).
TO SPEAK TO YOUR PROPERTY POOL PLUS TEAM CLICK ON YOUR LOCAL AUTHORITY BELOW :
Contact details for Halton
Contact details for Knowsley
Contact details for Liverpool
Contact details for Sefton
Contact details for Wirral
Contact Details for Halton
IMPORTANT NOTICE
If you are a Halton resident and have a PPP enquiry you can call / email us to receive support and assistance on ;
Telephone - 0151 510 5222
Email - housingoptionsteam@haltonhousing.org
If you already, have a Halton PPP account, you can utilise the client messaging service to send any enquiry.
Halton has changed the activation process for PPP customers. If you have applied for PPP please see below changes to the activation process:
When you are being considered for a property or made a provisional offer please send your proofs quoting your PPP Reference number to the relevant Registered Provider of the property you have bid on
Halton Housing manage this service on behalf of Registered Providers in Halton and their reception is open Monday to Friday, 9am to 5pm.
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Your application will be activated based on the information you have provided on line.You will be able to bid once activated.You must ensure your information is correct.
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You will be contacted via your PPP online message facility to confirm your activation (please allow 28 working days).
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Landlord references will be requested upon activation of your application.
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Proofs and verification checks on your application will take place if you receive a provisional offer of accommodation following your bid.
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A list of proofs required is available on the PPP website under ‘proofs you will need’. You must have the correct proofs ready when you bid.
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When you are being considered for a property and/or a provisional offer has been made you will have 48 hours to provide these to the Registered Provider of the property. If they are not received within the allotted time the offer will be withdrawn.
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Should you be placed in a Priority Banding you will be required to provide proof of those circumstances.
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For those with medical needs, if you have identified on your application that you have a medical condition, which may have an impact on the type of property you need, for example an adapted or ground floor property, and your condition is made worse by your current accommodation, you may be requested to provide additional details.This could be requested from your doctor; Occupational Therapist; mental health team; social services support worker or psychiatrist.
Please don’t forget to look at ALL the advertised properties on PPP including AVAILABLE NOW properties to increase your chances of obtaining a property.
To visit a Registered Providers website please click here
Contact details for Knowsley
These contact details are for Knowsley applicants, if your application is administered by another local authority please use the correct contact details.
If you have an active Property Pool Plus application and need to contact us, the quickest way to receive a response is via the on-line messaging service through your Property Pool Plus account. Please submit any documents to us at choicebasedlettings@livvhousinggroup.com
If you are not a current Property Pool Plus customer and have a general enquiry please contact us at choicebasedlettings@livvhousinggroup.com or on 0151 290 7000
We politely ask that you do not contact us through multiple channels e.g. on-line messaging, phone and email regarding the same query as this slows down our response times - we will get back to you as quickly as possible.
Please click here for information on average waiting time for a property in Knowsley.
Contact details for Liverpool
PLEASE NOTE DUE TO THE CORONVAVIRUS OUTBREAK ALL OFFICES WILL REMAIN CLOSED UNTIL FURTHER NOTICE. SERVICES ARE CONTINUING TO BE PROVIDED AND CUSTOMERS CAN STILL CONTACT OFFICES VIA THE TELEPHONE NUMBERS AND E-MAIL ADDRESSES STATED BELOW.
If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option.
If you are a tenant of one of the scheme partners listed below and require assistance with your reference number or any general enquiries regarding your housing application please contact your landlord direct. If you are not a tenant of one of the scheme partners and need to send supporting documentation for your online application form you can select a housing association of your choice from the list below to process your application form.
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Sanctuary Housing Marybone House, 2 Marybone, Liverpool, L3 2BY
Please send supporting documents to the above address.
General Enquiries
Email: contactus@sanctuary-housing.co.uk
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Torus Head Office (formerly Liverpool Mutual Homes) The Observatory, Old Haymarket, Liverpool, L1 6RA Torus North Area Office (formerly Liverpool Mutual Homes) 181 Townsend Lane, Liverpool, L13 9DY Tel: 0800 678 1894 (calls free) 0300 123 2300 (cheap rate) Email: pppcustomerservices@torus.co.uk
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Cobalt Housing 199 Lower House Lane, Norris Green, Liverpool, L11 2SF Tel: 0330 303 2222 Email: applications@cobalthousing.org.uk
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Regenda Group Commutation Plaza, 1 Commutation Row L3 8QF Tel number :- 0344 736 0066 Email: RGmerseysidehousingassistants@regenda.org.uk
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Onward (North District) 211 Walton Road, Liverpool, L4 4AJ (9:30am to 12:30pm)
Onward (South District) 12 Hanover Street, Liverpool, L1 4AA 0300 555 0600 Contact us page https://www.onward.co.uk/contact-us/
For supporting document
Email: customerservices@onward.co.uk
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Your Housing Group Central Lettings Admin South Your Housing Ltd 602 Aston Avenue, Birchwood, Warrington, WA3 6ZN Tel: 0345 345 0272 Email: CentralLettings.TeamAdmin@yourhousinggroup.co.uk
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Pierhead Housing 8 Columbus Quay, Liverpool, L3 4DB Tel: 0151 227 1001 Email: Mark.Payne@primagroup.org |
Plus Dane Group Merseyside 172 Park Road, Liverpool L8 2SJ Tel: 0800 169 2988 (landline) 0330 123 4560 (mobile) Email: customer@plusdane.co.uk
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Riverside Riverside, PO Box 2065, Liverpool, L4 4YX Riverside Care and Support Tel: 0345 111 0000 |
One Vision Housing 0300 365 1111 Phone line opening times (8am to 6pm) Email: pppadmin@ovh.org.uk
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If you are a non PPP customer and have a general enquiry please send an email to Property.Pool@liverpool.gov.uk including your full name, date of birth and current address.
Contact details for Sefton
These contact details are for Sefton applicants, if your application is administered by another local authority please use the correct contact details.
COVID-19: Due to government guidelines our Customer Access Centre at Coral Drive, Bootle L20 3UG is currently closed
For all general PPP enquires, help with bidding and property search please contact us: -
- Email us at pppadmin@ovh.org.uk
- By phone 0300 365 1111, 8am to 6pm Monday to Friday
- Log in to your account and contact us via the ‘client message’ option
Please submit your documents to us at;
- pppadmin@ovh.org.uk
- By post to Property Pool Plus, One Vision Housing, Atlantic House, Dunnings Bridge Road, Bootle L30 4TH
Contact details for Wirral
Please note the Property Pool Plus Team at Wirral Council are currently working away from the office due to COVID-19.
If you need to contact us, the quickest way to receive a response is via the on-line messaging service through your Property Pool Plus account or by email to propertypoolplus@wirral.gov.uk.
If you are unable to contact us on-line and your application is being managed by Wirral Council you can leave a message on the Wirral customer service line which is 0151 691 8518; we will endeavour to get back to you within 24 hours, during office hours. If you are not resident in Wirral you should contact your own administering scheme partner for assistance as we will not be able to assist on this contact number or email address. Please refer to the contact details for your own administering scheme partner above. We politely ask that you do not contact through multiple channels e.g. phone and email, regarding the same query as this slows down our response times - we will get back to you as quickly as possible.
These contact details are for Wirral applicants, if your application is administered by another local authority please use the correct contact details.
If you are a current Property Pool Plus (PPP) customer and have a general enquiry, please log in to your PPP account and contact us via the 'client message' option.
If your a non PPP customer and have a general enquiry please send an email to the below address.
If you wish to send your proofs please send these to propertypoolplus@wirral.gov.uk
If you need to speak to an Advisor please call 0151 691 8518 Monday to Friday between the hours of 9am to 5pm.